How can we help you?

Please register under the following link. Both your login and password will be sent to you immediately!

At Thomastik-Infeld you have the option to pay either via credit card (American Express, VISA, Mastercard), debit card (Maestro) or PayPal.

In accordance with our General Conditions of Sale and Delivery, you may withdraw from the purchase subject to the currently valid conditions!

If you are not satisfied with the purchased product, we recommend that you talk to our product experts. You can contact us at [email protected].

If your desired product is not in stock, we will gladly propose an alternative product or personally inform you regarding the current delivery time. You can contact us at [email protected] .

We are happy to advise you at [email protected]. We kindly request that you return products that are the subject of a complaint to Thomastik-Infeld GmbH, 1050 Vienna Diehlgasse 27 at the sender’s expense. In case of a justified complaint, you will be credited for such expenses with your next purchase in our webshop.

In case of questions regarding your current order, please contact [email protected]!

All products in our webshop were manufactured in Vienna in accordance with the high quality standards of Thomastik-Infeld.

We will be happy to receive your feedback at [email protected]!