Settlement of disputes
The Regulation of the European Commission No. 524/2013 on online resolution for consumer disputes applied since 09.01.2016 provided the platform for online dispute resolution (Platform for ODR) –Platform for online dispute resolution of the European Union.
Link to the Platform for ODR - Online Dispute Resolution Platform of the European Union.
If you should face any problems when buying online within the area of EU (faulty product, inability to replace the product, etc.) you can submit your complaint at the above mentioned link faster and more simply.
The Platform can be used both by users and traders, and the complaint can be submitted in any EU official language.