Objections and complaints
According to Article 10 Para. 3 of the Consumer Protection Law, we inform our consumers i.e. buyers that they can file a complaint in writing addressed to: THOMASTIK-INFELD D.O.O., Žarjavinec (City of Zagreb), Omladinska 21, 10 360 Sesvete, Croatia or by e-mail to: [email protected], if they should be disappointed by a purchased product or service.
The response to the written complaint filed by a consumer or a buyer will be given in writing no later than 15 days from the date of receipt. We ask you to provide your contact address in the complaint message for the delivery of the response.