Complaint and return of goods
The buyer has the right to have the goods replaced or to return the goods having material defects.
Material defects mentioned in Article 57 Para. 1 Sentence 12 of the Consumer Protection Law are solved in accordance with the regulations specified in the Civil Obligations Act related to Liability for Material Defects.
The buyer has the right to have the goods replaced or to return the goods within 15 days in the following cases:
- shipment of goods not ordered
- shipment of faulty goods or of the goods having damages not caused by transport (if damages have been caused by transport, they should be immediately reported to the packing service)
The seller shall approve the replacement or return of the goods upon receipt of a justified complaint sent in writing or by e-mail to the address [email protected] with instructions related to the returning of goods. In the event of the inability to deliver other goods, the seller shall compensate the buyer with the value of the goods no longer available to be delivered.
Delivery costs related to the return of the goods shall be paid by the buyer.
The buyer is obliged to return the delivered goods in the condition they have been delivered to him in the original packaging (commercial packing in which the goods have been delivered) with an invoice attached.