{"id":602,"date":"2021-07-21T10:08:28","date_gmt":"2021-07-21T08:08:28","guid":{"rendered":"https:\/\/shop.thomastik-infeld.com\/faq\/"},"modified":"2022-03-15T16:40:28","modified_gmt":"2022-03-15T14:40:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/shop.thomastik-infeld.com\/de\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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How can we help you?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tctrl down<\/title><\/polyline><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t <\/path> <\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I register in the Thomastik-Infeld webshop?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please register under the following link<\/a>. Both your login and password will be sent to you immediately!<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tctrl down<\/title><\/polyline><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t <\/path> <\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tShipping costs and delivery times<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Shipping EUR<\/a>
Shipping HRK<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tctrl down<\/title><\/polyline><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t <\/path> <\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I pay?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

At Thomastik-Infeld you have the option to pay either via <\/span>credit card (American Express, VISA, Mastercard), debit card (Maestro) or PayPal.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tctrl down<\/title><\/polyline><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t <\/path> <\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I withdraw from the purchase?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

In accordance with our General Conditions of Sale<\/a> and Delivery<\/a>, you may withdraw from the purchase subject to the currently valid conditions!<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tctrl down<\/title><\/polyline><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t <\/path> <\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I do if I do not like the product?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you are not satisfied with the purchased product, we recommend that you talk to our product experts. You can contact us at <\/span>support@thomastik-infeld.com<\/span><\/a>.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tctrl down<\/title><\/polyline><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t <\/path> <\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I do if my product is not available?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If your desired product is not in stock, we will gladly propose an alternative product or personally inform you regarding the current delivery time. You can contact us at <\/span>support@thomastik-infeld.com<\/span><\/a> .<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tctrl down<\/title><\/polyline><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t <\/path> <\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I do if I want to complain about the goods?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We are happy to advise you at <\/span>support@thomastik-infeld.com<\/span><\/a>. We kindly request that you return products that are the subject of a complaint\u00a0to Thomastik-Infeld GmbH, 1050 Vienna Diehlgasse 27 at the sender\u2019s expense. In case of a justified complaint, you will be credited for such expenses with your next purchase in our webshop.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tctrl down<\/title><\/polyline><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t <\/path> <\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tQuestions about my order<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

In case of questions regarding your current order, please contact <\/span>support@thomastik-infeld.com<\/span><\/a>! <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tctrl down<\/title><\/polyline><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t <\/path> <\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre the purchased products original goods?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All products in our webshop were manufactured in Vienna in accordance with the high quality standards of Thomastik-Infeld.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tctrl down<\/title><\/polyline><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t <\/path> <\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho should I contact regarding feedback?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We will be happy to receive your feedback at <\/span>support@thomastik-infeld.com<\/span><\/a>!<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

How can we help you? ctrl down How can I register in the Thomastik-Infeld webshop? Please register under the following link. Both your login and password will be sent to you immediately! ctrl down Shipping costs and delivery times Shipping EURShipping HRK ctrl down How can I pay? At Thomastik-Infeld you have the option to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-602","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ - Thomastik-Infeld<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop.thomastik-infeld.com\/de\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Thomastik-Infeld\" \/>\n<meta property=\"og:description\" content=\"How can we help you? ctrl down How can I register in the Thomastik-Infeld webshop? Please register under the following link. 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